Introduction
Welcome to Trisakay, the tricycle-hailing and transport facilitation platform serving Ormoc City and nearby areas.
We value your trust and are committed to safeguarding your personal data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its IRR. By accessing or using Trisakay, you agree to this Policy.
1. Scope and Application
This Policy applies to data collected via:
- The Trisakay website and web application;
- Integrated third-party services (e.g., mapping, payments, verification); and
- All communications and transactions with Trisakay.
2. Personal Information We Collect
We collect personal and non-personal data depending on your role:
a) Drivers & Operators
- Full name, contact details, valid IDs;
- Vehicle data (plate/body number, OR/CR, insurance, permits);
- Profile image, and live location when online;
- Payout details (bank/e-wallet).
b) Commuters
- Name, contact details, email;
- Ride history, pick-up/drop-off points;
- Payment references and amount.
c) System-Generated Data
- IP, device/browser identifiers;
- GPS coordinates, session logs;
- Cookies and analytics.
3. Purpose of Data Collection
We process your data for:
- Account registration, verification, and compliance;
- Ride matching and fulfillment;
- Payments and service fee processing;
- System improvements via analytics and feedback;
- Fraud prevention and security controls;
- Customer support and service updates;
- Legal and regulatory compliance.
4. Data Sharing & Disclosure
We do not sell your data. We may share limited information with:
- Local authorities (e.g., LTFRB/City Transport) for compliance;
- Payment processors for settlement;
- Law enforcement under lawful order;
- Infrastructure vendors under strict confidentiality.
5. Data Retention & Storage
Data is stored on secure servers in the Philippines.
We retain it only as long as needed for operations and compliance, then delete or anonymize it safely.
6. Security Measures
We implement safeguards such as:
- SSL encryption in transit;
- Role-based access controls;
- Secure storage for uploads;
- Vulnerability testing & monitoring;
- Two-step verification for sensitive actions.
No system is 100% risk-free; using Trisakay implies acceptance of residual risks inherent to online platforms.
7. Your Data Privacy Rights
You have the right:
- To be informed, access, and obtain copies;
- To correct inaccuracies;
- To withdraw consent or request deletion (within legal limits);
- To file a complaint with the National Privacy Commission (NPC).
Contact privacy@trisakay.com
. We respond within 15 business days.
8. Cookies & Analytics
We use cookies for usability, performance, and security.
You can disable cookies in your browser settings, but some features may not work properly if you do so.
9. Updates to This Policy
We may update this Policy to reflect changes to our practices, technology, or legal requirements.
Continued use of Trisakay after such updates constitutes acceptance of the revised Policy.
10. Contact Information
Data Protection Officer – Trisakay